Return & Refund Policy
PAGACO FOODS S.A. DE C.V.
Date-based products
Objective:
To ensure customer satisfaction and establish a clear and fair process for the return and refund of defective or incorrectly delivered products.
Scope:
This policy applies to all date-based products sold by PAGACO FOODS S.A. DE C.V.
Types of Returns:
-
Return Due to Defect:
For products that are damaged or defective. -
Return Due to Delivery Error:
For incorrect or incomplete product deliveries.
Return Process:
Step 1: Notification
• The customer must notify PAGACO FOODS S.A. DE C.V. within 7 business days of receiving the product.
• The notification must include:
• Order number
• Description of the issue (defect or delivery error)
• Photos of the product (if applicable)
Step 2: Evaluation
• PAGACO FOODS S.A. DE C.V. will review the return request and verify the provided information.
• If the defect or error is confirmed, the return and refund process will proceed.
Step 3: Return & Refund
• The customer must return the product in its original packaging and in good condition.
• PAGACO FOODS S.A. DE C.V. will refund the full amount of the product within 10 business days after receiving the returned item.
Conditions & Exceptions:
Conditions:
• The product must be returned in its original packaging and in good condition.
• The product must be returned within 10 business days from the date of notification.
• Return shipping costs will be covered by PAGACO FOODS S.A. DE C.V. in the case of a product defect or delivery error.
Exceptions:
• Products that have been half-consumed or more.
• Products that have been tampered with or altered.
Contact Information:
For any inquiries or return requests, please contact us at:
📧 ventas@pagacofoods.com
📞 (686) 276 4024
📍 Calzada de las Américas #87, Col. Cuauhtémoc Norte, 21200 Mexicali, Baja California, México
Review and Updates:
This policy may be reviewed and updated at any time. The most recent version will always be available on our website.
Acceptance:
By making a purchase from PAGACO FOODS S.A. DE C.V., you agree to the terms and conditions of this Return and Refund Policy.
Last updated: October 20, 2024